Last Updated: June 26, 2026 · Effective Date: June 26, 2026
These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and TrailerBase LLC, a Texas limited liability company (“TrailerBase,” “Company,” “we,” “us,” or “our”), governing your access to and use of the TrailerBase platform, including our website at trailerbase.io, all associated software applications, APIs, mobile applications, and related services (collectively, the “Service” or “Platform”).
By creating an account, accessing, or using any part of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are entering into these Terms on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, in which case “you” and “your” shall refer to such entity.
If you do not agree to these Terms, you must not access or use the Service.
These Terms incorporate by reference our Privacy Policy (available at trailerbase.io/privacy), our Acceptable Use Policy (Section 7 below), and any additional terms, guidelines, or rules that may be posted on the Service from time to time.
TrailerBase is a cloud-based software-as-a-service (SaaS) platform designed for trailer rental businesses. The Platform provides tools for managing rental operations, including but not limited to:
TrailerBase reserves the right to modify, update, enhance, or discontinue any feature or functionality of the Service at any time, with or without notice. We will use commercially reasonable efforts to provide advance notice of any material changes that may adversely affect your use of the Service. Continued use of the Service after any modifications constitutes acceptance of such modifications.
The Service integrates with and relies upon certain third-party services, including but not limited to Stripe (payment processing), Google (authentication, calendar, maps, email delivery), Anthropic (AI capabilities), Twilio (SMS messaging), DigitalOcean (hosting and infrastructure), and OpenStreetMap (mapping). Your use of these third-party services is subject to their respective terms of service and privacy policies. TrailerBase is not responsible for the availability, accuracy, or performance of any third-party services.
Where you have connected a third-party account to TrailerBase (such as Google Calendar via OAuth), your use of that integration is also subject to the third party’s own terms of service and privacy policy. If you revoke TrailerBase’s access from the third party’s side (for example, via your Google Account permissions page), the corresponding features in TrailerBase will become unavailable until you reconnect.
Certain features of the Service may be designated as “Beta,” “Preview,” “Early Access,” or similar designations. Beta features are provided “as-is” without warranty, may contain bugs or errors, may be modified or discontinued at any time, and should not be relied upon for critical business operations.
To access the Service, you must create an account by providing accurate, current, and complete information as requested during the registration process. You agree to update your account information promptly to keep it accurate, current, and complete at all times.
You must be at least 18 years of age and have the legal capacity to enter into a binding agreement to use the Service. The Service is intended for use by businesses and individuals operating legitimate trailer rental, equipment rental, or similar operations.
You are solely responsible for maintaining the confidentiality and security of your account credentials, including your password and any API keys. You agree to: (a) create a strong, unique password; (b) not share your account credentials with any unauthorized person; (c) immediately notify TrailerBase of any unauthorized access to or use of your account; and (d) ensure that you log out of your account at the end of each session when using shared or public devices.
You are responsible for all activities that occur under your account, whether or not authorized by you. TrailerBase will not be liable for any loss or damage arising from your failure to comply with these security obligations.
If you connect a third-party account such as Google to TrailerBase, you are responsible for the security of that third-party account, including the use of strong passwords and multi-factor authentication where available.
TrailerBase offers multiple account types including individual owner accounts, staff accounts (invited by the account owner), and administrator accounts. The account owner is responsible for all activities conducted by staff accounts and for ensuring that all users with access comply with these Terms.
TrailerBase offers the following paid subscription tiers, which may be updated from time to time. New accounts begin on a 30-day free trial of the Pro tier (see Section 4.2); when the trial ends, you select one of the tiers below:
Current pricing and tier feature details are available at trailerbase.io/pricing. Pricing is subject to change with 30 days advance notice to existing subscribers.
New accounts may be eligible for a free trial of the Pro tier. The trial period, currently 30 days, begins when you start your subscription. A valid payment method is required to begin the trial; you will not be charged during the trial period, and you may cancel at any time before it ends to avoid being charged. If you do not cancel, your subscription will automatically continue on the Pro plan at the then-current rate when the trial ends.
Paid subscriptions are billed on a recurring basis (monthly or annually, as selected by you) through our third-party payment processor, Stripe. By subscribing to a paid plan, you authorize TrailerBase and Stripe to charge your designated payment method for all applicable subscription fees.
All fees are stated in United States Dollars (USD) unless otherwise specified. Fees do not include applicable taxes, which will be calculated and added to your charges as required by law.
If a payment fails, TrailerBase will attempt to process the charge up to three (3) additional times over a 14-day period. If payment cannot be processed after all attempts, your account may be suspended until payment is resolved. TrailerBase is not responsible for any disruption to your business caused by account suspension due to payment failure.
TrailerBase reserves the right to change subscription pricing at any time. For existing subscribers, price changes will take effect at the beginning of the next billing cycle following at least 30 days written notice (via email to the address associated with your account). If you do not agree to a price change, you may cancel your subscription before the new pricing takes effect.
All subscription fees are non-refundable except as follows: (a) if TrailerBase terminates your account without cause during a paid subscription period, you will receive a pro-rata refund for the unused portion of your subscription; (b) if you are within the first 14 days of your initial paid subscription and have not substantially used the Service, you may request a full refund by contacting [email protected].
You are responsible for all applicable taxes (including sales tax, use tax, VAT, GST, or any other similar taxes) associated with your use of the Service, except for taxes based on TrailerBase’s net income. If TrailerBase is required to collect or pay taxes on your behalf, such taxes will be added to your invoice.
Certain AI features are subject to usage limits based on your subscription tier. Additional AI usage may be purchased as add-ons (“AI Power Pack” or “Unlimited AI”) at the prices listed on your account’s AI Usage settings page. Add-on subscriptions are billed monthly and may be cancelled at any time.
You retain all ownership rights to all data, content, information, and materials that you or your authorized users upload, submit, store, or transmit through the Service (“Customer Data”). Customer Data includes, without limitation, renter information, trailer details, rental records, financial data, photos, contracts, communications, and any other information entered into the Platform.
By using the Service, you grant TrailerBase a limited, non-exclusive, worldwide, royalty-free license to access, use, process, copy, store, transmit, display, and distribute Customer Data solely as necessary to: (a) provide and maintain the Service; (b) improve and develop the Service; (c) generate anonymous, aggregated analytics (which shall not identify you or your customers); and (d) comply with applicable law. This license terminates when you delete your Customer Data or close your account, subject to our data retention policies described in our Privacy Policy.
You are solely responsible for the accuracy, quality, integrity, legality, and appropriateness of all Customer Data. TrailerBase does not verify, endorse, or assume responsibility for Customer Data.
The Service, including its software, algorithms, user interfaces, designs, documentation, APIs, trade names, trademarks, service marks, logos, domain names, and all other intellectual property rights therein (“TrailerBase IP”), are and shall remain the exclusive property of TrailerBase and its licensors. These Terms do not grant you any right, title, or interest in TrailerBase IP except for the limited right to use the Service as expressly permitted herein.
If you provide TrailerBase with any suggestions, ideas, feedback, improvements, or other input regarding the Service (“Feedback”), you hereby assign to TrailerBase all right, title, and interest in such Feedback. TrailerBase may use, implement, and commercialize Feedback without any obligation, compensation, or attribution to you.
Content generated by TrailerBase’s AI features (including but not limited to AI Agent responses, generated websites, marketing copy, blog posts, pricing recommendations, and maintenance predictions) is provided for informational and operational purposes. You acknowledge that: (a) AI-generated content may contain errors, inaccuracies, or inappropriate content; (b) you are solely responsible for reviewing, verifying, and approving all AI-generated content before using it in your business; (c) TrailerBase does not guarantee the accuracy, completeness, or suitability of AI-generated content; and (d) you own any AI-generated content created specifically for your account, subject to TrailerBase’s underlying intellectual property rights in the AI models and software.
TrailerBase implements commercially reasonable administrative, technical, and physical security measures to protect Customer Data, including but not limited to: encryption of data at rest and in transit (TLS/SSL), role-based access controls, audit logging, regular security assessments, secure infrastructure hosting on SOC 2 certified platforms, bcrypt password hashing, JWT token authentication, rate limiting, input validation, and XSS/CSRF protection.
TrailerBase processes Customer Data in accordance with our Privacy Policy. By using the Service, you consent to the processing of Customer Data as described in these Terms and the Privacy Policy. If you are subject to data protection regulations (such as GDPR, CCPA, or similar laws), please contact us at [email protected] to discuss a Data Processing Agreement.
Customer Data is stored on servers located in the United States (DigitalOcean data centers in the New York City region). By using the Service, you consent to the storage and processing of Customer Data in the United States.
In the event of a confirmed data breach that affects your Customer Data, TrailerBase will notify you via email within 72 hours of becoming aware of the breach, provide a description of the nature of the breach and the types of data affected, and describe the measures taken or proposed to address the breach and mitigate its effects.
You may export your Customer Data at any time through the Service’s export functionality (where available) or by contacting [email protected]. Upon termination of your account, TrailerBase will retain your Customer Data for 30 days to allow for data recovery. After 30 days, Customer Data will be permanently deleted from our active systems, though residual copies may remain in encrypted backups for up to 90 additional days.
You may use the Service only for lawful purposes related to the management and operation of a trailer rental, equipment rental, or similar business. You agree to comply with all applicable local, state, national, and international laws, regulations, and ordinances.
You agree not to, and will not permit any third party to:
TrailerBase reserves the right to investigate and take appropriate action against anyone who, in TrailerBase’s sole discretion, violates this Acceptable Use Policy, including but not limited to: issuing warnings, suspending or terminating the violator’s account, removing offending content, reporting violations to law enforcement, and seeking legal remedies.
TrailerBase aims for high availability but does not currently provide a contractual uptime SLA. Service interruptions, planned maintenance, and unscheduled downtime may occur. Specific SLA terms may be offered to enterprise customers under separate written agreement.
TrailerBase may perform scheduled maintenance on the Service from time to time. We will use commercially reasonable efforts to provide reasonable advance notice when feasible of scheduled maintenance that may result in Service downtime, and to schedule such maintenance to minimize disruption.
TrailerBase shall not be liable for any failure or delay in performing its obligations under these Terms due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, pandemics, government actions, power failures, internet or telecommunications failures, or failure of third-party service providers.
The Service includes functionality for creating and executing rental agreements with electronic signatures. Electronic signatures collected through the Service are intended to comply with the Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and the Uniform Electronic Transactions Act (UETA). However, TrailerBase does not guarantee that electronic signatures created through the Service will be legally enforceable in all jurisdictions.
You are solely responsible for: (a) ensuring that your use of electronic signatures complies with all applicable laws in your jurisdiction; (b) the content, accuracy, and legal sufficiency of any contracts or agreements created using the Service; (c) obtaining all necessary consents from signatories; and (d) maintaining appropriate records of executed agreements.
Payment processing services for the Service are provided by Stripe, Inc. (“Stripe”) and are subject to the Stripe Connected Account Agreement and the Stripe Terms of Service (collectively, the “Stripe Agreements”). By using the payment processing features of the Service, you agree to be bound by the Stripe Agreements, as they may be modified from time to time.
If you use the Service to process payments from your renters, you are responsible for: (a) complying with all applicable payment card industry (PCI) standards; (b) providing accurate pricing information to your renters; (c) handling refunds and disputes in accordance with applicable law and the Stripe Agreements; and (d) any chargebacks, fees, or penalties imposed by Stripe or card networks.
TrailerBase does not charge transaction fees on payments processed through the Service. However, Stripe’s standard processing fees apply to all transactions. TrailerBase is not responsible for Stripe’s fees, and such fees are your sole responsibility.
If you enable SMS or email notification features, you acknowledge and agree that: (a) you are responsible for obtaining proper consent from recipients before sending any communications through the Service; (b) all communications must comply with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and all other applicable communications laws; (c) you will not use the communication features to send unsolicited or spam messages; and (d) TrailerBase is not responsible for the content of messages you send through the Service.
TrailerBase’s own SMS notification program — including consent, message frequency, opt-out (reply STOP), help (reply HELP), and message-and-data-rates disclosures — is described in our Privacy Policy. Message and data rates may apply.
By creating an account, you consent to receive communications from TrailerBase, including transactional emails (e.g., password reset, billing notifications), service announcements and updates, and promotional communications. You may opt out of promotional communications at any time by following the unsubscribe instructions in such communications. You may not opt out of transactional or service-related communications while you maintain an active account.
The Service may include the ability to create and host a custom website for your trailer rental business on a TrailerBase subdomain (e.g., yourbusiness.trailerbase.io). Website hosting is provided as part of the Service and is subject to these Terms.
You are solely responsible for all content displayed on your custom website, including text, images, pricing, contact information, and any AI-generated content. You represent and warrant that all website content: (a) is accurate and not misleading; (b) does not infringe upon any third-party intellectual property rights; (c) complies with all applicable laws and regulations; and (d) does not contain any harmful, offensive, or illegal material.
TrailerBase retains ownership of all trailerbase.io subdomains. Your use of a subdomain is a revocable license that terminates upon account closure or termination. TrailerBase reserves the right to reclaim any subdomain at any time for any reason.
You agree to indemnify, defend, and hold harmless TrailerBase, its officers, directors, employees, agents, affiliates, successors, and assigns (collectively, the “TrailerBase Parties”) from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:
TrailerBase will provide you with prompt written notice of any claim subject to indemnification and will cooperate with you in the defense of such claim. TrailerBase reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TRAILERBASE OR ANY OF THE TRAILERBASE PARTIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, BUSINESS OPPORTUNITIES, OR OTHER INTANGIBLE LOSSES, EVEN IF TRAILERBASE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TRAILERBASE’S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT OF FEES PAID BY YOU TO TRAILERBASE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100).
THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION 14 ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN TRAILERBASE AND YOU. THE SERVICE WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS.
Nothing in these Terms shall limit or exclude liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be lawfully limited or excluded.
THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TRAILERBASE SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
TRAILERBASE DOES NOT WARRANT THAT: (A) THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (C) THE RESULTS OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE, RELIABLE, OR COMPLETE; (D) ANY ERRORS IN THE SERVICE WILL BE CORRECTED; OR (E) THE AI-GENERATED CONTENT OR RECOMMENDATIONS WILL BE ACCURATE, APPROPRIATE, OR SUITABLE FOR YOUR PURPOSES.
YOU ACKNOWLEDGE THAT TRAILERBASE IS NOT A PARTY TO ANY RENTAL AGREEMENTS BETWEEN YOU AND YOUR CUSTOMERS, AND TRAILERBASE IS NOT RESPONSIBLE FOR ANY DISPUTES, DAMAGES, INJURIES, OR LOSSES ARISING FROM TRAILER RENTAL TRANSACTIONS CONDUCTED THROUGH THE SERVICE.
These Terms are effective as of the date you first access or use the Service and shall continue in effect until terminated by either party.
You may terminate your account at any time by: (a) cancelling your subscription through the Service’s settings page; or (b) contacting [email protected]. Termination will take effect at the end of your current billing period. No refunds will be provided for partial billing periods unless otherwise specified in Section 4.6.
TrailerBase may suspend or terminate your account and access to the Service at any time, with or without cause, with or without notice. Grounds for termination include, but are not limited to: (a) breach of these Terms; (b) failure to pay subscription fees; (c) fraudulent, illegal, or abusive activity; (d) extended inactivity (no login for 12 consecutive months); or (e) upon 30 days written notice for any reason.
Upon termination: (a) your right to access and use the Service will immediately cease; (b) all outstanding fees become immediately due and payable; (c) Customer Data will be retained for 30 days, after which it will be permanently deleted; (d) any subdomain websites will be taken offline; and (e) Sections 5 (Intellectual Property), 13 (Indemnification), 14 (Limitation of Liability), 15 (Disclaimer of Warranties), and 18 (Governing Law) shall survive termination.
Upon request made within 30 days of termination, TrailerBase will provide you with a copy of your Customer Data in a standard format (CSV or JSON). After 30 days, TrailerBase is under no obligation to retain or provide Customer Data.
Before filing any formal dispute, you agree to first attempt to resolve the dispute informally by contacting [email protected]. We will attempt to resolve the dispute informally within 60 days. If the dispute is not resolved within 60 days, either party may proceed as outlined below.
Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot be resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules. The arbitration shall be conducted in Tarrant County, Texas. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
YOU AND TRAILERBASE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. The arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of a class or representative proceeding.
You may opt out of the arbitration and class action waiver provisions of this Section 17 by sending written notice to [email protected] within 30 days of first accepting these Terms. Your notice must include your name, account email address, and a clear statement that you wish to opt out of the arbitration and class action waiver provisions.
Notwithstanding the above, either party may bring an individual action in small claims court for disputes or claims within the scope of that court’s jurisdiction.
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.
For any disputes not subject to arbitration, the exclusive jurisdiction and venue shall be the state and federal courts located in Tarrant County, Texas. You hereby consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.
These Terms, together with the Privacy Policy, constitute the entire agreement between you and TrailerBase regarding the Service and supersede all prior agreements, representations, and understandings.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.
The failure of TrailerBase to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by TrailerBase.
You may not assign or transfer these Terms, or any rights or obligations hereunder, without TrailerBase’s prior written consent. TrailerBase may assign these Terms, in whole or in part, without restriction. Any attempted assignment in violation of this section shall be void.
All notices to TrailerBase shall be sent to [email protected] or to: TrailerBase LLC, Weatherford, Texas. All notices to you shall be sent to the email address associated with your account.
Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, government actions, epidemics or pandemics, internet or telecommunications failures, or power outages.
Nothing in these Terms shall be construed to create a partnership, joint venture, agency, or employment relationship between you and TrailerBase. TrailerBase is an independent contractor and is not a party to any rental transactions between you and your customers.
These Terms do not confer any third-party beneficiary rights. Your customers, renters, and other third parties are not third-party beneficiaries of these Terms.
The section headings in these Terms are for convenience only and shall not affect the interpretation of these Terms.
You agree to comply with all applicable export and re-export control laws and regulations, including the Export Administration Regulations maintained by the U.S. Department of Commerce, trade and economic sanctions maintained by the Treasury Department’s Office of Foreign Assets Control (OFAC), and the International Traffic in Arms Regulations maintained by the Department of State.
TrailerBase reserves the right to modify these Terms at any time. If we make material changes, we will provide notice by: (a) posting the updated Terms on the Service with a new “Last Updated” date; (b) sending an email notification to the address associated with your account; and/or (c) displaying a prominent notice within the Service.
Your continued use of the Service after the effective date of any modifications constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue use of the Service before the modifications take effect.
If you have any questions about these Terms, please contact us at:
TrailerBase LLC
Email: [email protected]
Website: https://trailerbase.io
By using TrailerBase, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.