Review management, AI responses, and sentiment.
7 articles
Filter, search, and sort customer reviews in TrailerBase. Quick-respond inline from the Reviews page with rating, trailer, and responded filters.
Write a public response to any review in TrailerBase. Choose professional, warm, or apologetic tone, up to 1000 characters, draft or publish.
One-click AI drafts reply citing specific issues. Tone selector, accept/edit/reject. TrailerBase learns your brand voice over time.
Auto-request 24h after return, manually request on any booking, or bulk-request the last 50 customers. Track success rate in TrailerBase.
Pin up to six best reviews to feature on your public trailer detail page and your website. Drag to reorder the display sequence.
TrailerBase AI classifies each review as Positive, Neutral, or Negative and extracts themes like cleanliness, price, and communication for trend tracking.
Report reviews as spam, offensive, or fake in TrailerBase. Keep, remove, or request edit from the moderation queue with full audit history.
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